How can we help?
For app support, a missing document preset or a correction to a requirement guide, email us directly.
Email support
Include the country, document and device model when relevant. Do not email passport numbers, identity documents or private photographs.
[email protected]What we can help with
Contact us if a country or document preset is missing, an export does not match the size you selected, or a website guide appears to be out of date. For requirement corrections, include the official government or issuing-authority page when possible so we can review the source.
What to include
Tell us which iPhone model and iOS version you use, the document you selected and the step where the problem occurred. A short description is usually enough. If a screenshot is necessary, remove names, faces, application numbers and other private details before attaching it.
Before you apply
Foto3x4 explains common photo requirements, but the issuing authority makes the final decision. Always review the official instructions for your exact application route before submitting a passport, visa or identity document photo.